How to Contact Us
Customer Service Centre
Contact customer service at 613-546-0000 between the hours
of 8:00 AM and 5:00 PM, Monday through Friday.
Utilities Kingston Credit and Collections
For overdue accounts, reach Utilities Kingston Credit and Collections by
dialing 613-546-1181 extension 2278 between the hours
of 8:00 AM and 4:30 PM, Monday through Friday.
After regular hours and for emergency services, call 613-546-1181 24 hours a day.
(After regular business hours, you’ll be able to reach emergency service support by
pressing the 0 key on your touch-tone phone pad, or by holding for an operator.)
Our email address is firstname.lastname@example.org
One of our Customer Service Representatives will respond to your email within two business days.
If your inquiry is time sensitive, contact our customer service centre as shown above, instead of using email.
PO Box 790
Kingston ON K7L 4X7
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