Your home or business may be one of 8,000 getting a new gas meter in 2015-2016. This article provides information on what you can expect.

To facilitate the work, your gas service will be shut off. In order to turn the gas service back on safely, we’ll first require access to your building so that we can inspect natural gas piping and appliances.

If your home or business is part of this planned work, you will receive this notification in your physical mailbox, which will provide notice of the work and when it will take place.

If your water meter is approaching its end-of-life, we'll also take this opportunity to change it. Please locate your water meter (usually in the basement) and ensure it is accessible and clear for our technicians. Learn more on why we're changing water meters from our web page on accurate water meters.

Call us Monday to Friday, from 8 a.m. to 5 p.m., at 613-546-0000 if you have any questions.

Why we’re replacing gas meters

It’s important for our customers to receive accurate bills for the amount of gas, water and electricity consumed by their household or business. Reliable metering equipment is an important part of ensuring our customers continue to receive accurate bills.

As determined by Measurement Canada, and in accordance with the Electricity and Gas Inspection Act, every year we send a sample number of gas meters to verify accuracy and that the meters conform to legal requirements. Gas meters must be verified and reverified within appropriate periods, established on the basis of their stability of performance, application and usage.

As part of this initiative, in 2015 to 2016, the Utilities Kingston services group aims to replace approximately 8,000 of the 15,000 gas meters that are part of the municipal gas distribution system.

Learn more on what to expect from our web page on Accurate, Reliable Gas Metering Equipment.