For Immediate Release
2004-04-23
For further information contact:
Cindie Ashton, Communications Officer, 546-4291, ext. 3116 (cell 329-3462)
UTILITIES KINGSTON PREPARES TO HANDLE LARGE NUMBER OF SERVICE REQUESTS AS STUDENTS ARE ON THE MOVE
The end of April brings an unusually large volume of service requests as students complete their exams and start to move
out and in to various locations after the school year. "If you are moving, you should contact Utilities Kingston as soon
as possible to finalize your account and arrange for electric, gas or water services to be disconnected or connected,"
says Brad Joyce, Manager of Utility Resources.
"Staff will make every effort to meet the demands of our customers. However, due to the high volume of moves over a
short period of time, all service requests will be booked on a priority basis, and that may mean first come, first
served."
Kingston's utility company also emphasizes that once a service is disconnected, that means no power, no gas, or no water
to the residence. If utility services are still required for others residing at the location, a new account must be set
up in order to avoid a disruption in service. "Please ensure that housemates or roommates are aware that the services
will be shut off on the date requested by the account holder," adds Joyce.
The customer is the account holder. The customer is fully responsible for the account and is the only person authorized
to make any changes, such as disconnections and connections, to the account.
Utility services can be connected or disconnected online at www.utilitieskingston.com/account/disconnect.html or by calling the Customer Service Center at 546-0000.
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