For Immediate Release
2006-04-18
Cindie Ashton, Communications Officer, 546-4291, extension 3116 (cell 329-3462)
CAUTION URGED ABOUT NATURAL GAS MARKETERS & ELECTRICITY RETAILERS
Utilities Kingston has received several inquires from customers after they have been approached by door-to-door sales
people wanting to solicit natural gas or electricity contracts.
Utilities Kingston does not sell its products door-to-door and reminds customers that these door-to-door gas sales
people do not represent Utilities Kingston. All Utilities Kingston employees carry identification and customers are
encouraged to ask to see it.
Utilities Kingston warns customers not to show their utility bill or share account information unless you decide to sign
a contract with an independent retailer.
When comparing the price you pay for natural gas or electricity, only compare the 'commodity' portion of your bill, not
the total bill. "Regardless of the price of the commodity portion of the bill, everyone pays the same distribution and
transportation cost in addition to the commodity cost," said Nancy Taylor, Vice President of Utilities Kingston.
Signing an independent contract with a natural gas re-seller remains the choice of the homeowner. "However, if you
choose to do nothing, you will continue to receive your services without any disruption," added Taylor.
Question to ask a door-to-door sales person about a Natural Gas or Electricity Contracts:
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Q: Do you have a license from the Ontario Energy Board?
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Q: What is the length of the contract and is there a penalty for canceling it? Can the contract be canceled?
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Q: When does service begin?
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Q: Who gets any possible rebates? What is the price per cubic metre (natural gas) or per kilowatt hour?
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Q: Are there additional charges and, if so, what are they?
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Q: Do you offer any environmentally-friendly energy?
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Q: What if I move? Can I terminate early or transfer the contract?
For more information please see the Ontario
Energy Board Web site.
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