News archive
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Tips to prevent basement flooding during heavy rains
June 12, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Residents may notice natural gas smell in Glenburnie, June 12-16
June 8, 2023Residents may notice a gas smell in Glenburnie during the week of June 12-16. Utilities Kingston is receiving a delivery of mercaptan, the odourant added to natural gas as a safety measure.
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Pride Month: Everyone is welcome here at Utilities Kingston
June 1, 2023June is Pride Month. This is an opportunity to join important conversations, celebrate diversity, and show our support for the continued fight against hate and discrimination.
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Updates on information session: water and sewer project, on Front Road and King Street West
May 31, 2023On Wednesday, May 24, Utilities Kingston held an information session to provide updates on the water and sewer project on Front Road and King Street West.
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Check our sewer overflow map and learn how we’re reducing sewer overflows in Kingston
May 31, 2023With the recreational water use season upon us, we would like to remind boaters and other waterfront users to check our sewer overflow map after heavy rainfalls. To reduce overflows, in partnership with the City of Kingston, we have set a 20-year target to separate 100 per cent of the combined sewers in the municipal sewer system, by 2043.
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June is National Indigenous History Month
May 30, 2023National Indigenous History Month is a time to honour the stories, achievements and resilience of Indigenous People.
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Service Line Warranties of Canada to provide optional and voluntary emergency repair programs
May 26, 2023We want to assure our customers that this offering is legitimate.
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Utilities Kingston is inspecting and rating hydrants to uphold our high quality drinking water system and to support fire protection
May 23, 2023We are now inspecting and flow rating fire hydrants, as part of our proactive annual maintenance program. This work ensures the ongoing integrity of the drinking water system and helps support fire protection in Kingston.
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International Day Against Homophobia, Transphobia and Biphobia is May 17
May 17, 2023By coming together, getting involved and raising our voices, we can make a difference worldwide. Here are a few ideas on how you can engage with this global campaign:
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Stay safe during Powerline Safety Week May 15-21
May 12, 2023To help educate the people who live and work in Kingston, and keep them safe, this Powerline Safety Week (May 15 to 21), we are partnering with the Electrical Safety Authority to bust the myths around the deadly hazards of powerlines.
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Come hear updates about sewer and water project: Front Road and King Street West
May 11, 2023Community members are invited to the Press Lounge at Portsmouth Olympic Harbour, 53 Yonge Street to hear updates and ask questions about the Front Road and King Street West sewer and water project.
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Planned power outage set for Williamsville
May 5, 2023Utilities Kingston electricity customers on Princess Street between Chatham and Nelson streets will be affected by a planned power outage on Thursday, May 11, as our crews make electricity system improvements.
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We're making improvements in your neighbourhood
May 4, 2023Utilities Kingston is making improvements to community infrastructure. Home and property-owners: see if we are planning to complete capital construction in your neighbourhood this year.
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Emergency phone line unavailable, call 9-1-1 in emergency
May 1, 2023Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency line. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 911 immediately.
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Tips to prevent basement flooding during heavy rains
April 28, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
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Friday, April 28 is the National Day of Mourning
April 27, 2023The National Day of Mourning is dedicated to remembering those who have lost their lives or suffered injury or illness on the job, or experienced a work-related tragedy.
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Electricity periods and tiers for May 1
April 26, 2023On May 1, 2023, summer Time-of-Use (TOU) hours and the change in the Tiered threshold for residential customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will take effect and remain in place until October 31, 2023.
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Natural gas rates for May 1
April 26, 2023Utilities Kingston has reviewed the rates for the natural gas commodity and transportation & storage effective May 1, 2023.
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‘Greener’ rain barrels now available
April 25, 2023Customers looking to buy sustainable products and take climate action – take note! We are now offering repurposed rain barrels that help divert waste from landfill and reduce treated water use. Order your home-delivered rain barrel today and capture spring showers for your garden!
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Earth Day on April 22: invest in our planet
April 21, 2023On Earth Day, April 22, join the environmental movement and invest in our planet to protect it and pave a path towards a thriving future.
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Your home or business may be one of 3,100 impacted by a gas meter inspection in 2023
April 19, 2023In 2023, Utilities Kingston aims to inspect approximately 3,100 of the 15,000 gas meters in the municipal gas distribution system, replacing 160. There will be some interruption to services, but we’ll try very hard to reduce the impact to homes and businesses.
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MyUtilities Portal unavailable
April 11, 2023Due to technical issues, the MyUtilities Customer Portal is currently unavailable and we apologize for the inconvenience. For information on your account, please contact us as described in this article.
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Close your utility account using our online form or by phone
April 6, 2023Students, are you finishing up the school year? To close your Utilities Kingston account, fill out this online form today. You’ll want to get this done before your lease ends!
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Is water main relining coming to your neighbourhood?
April 6, 2023Utilities Kingston has awarded the 2022-2023 contract for water main relining to Fer-Pal Construction Ltd. Work is expected to re-start April 11, 2023, with completion by mid-November.
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Tips to prevent basement flooding during heavy rains
April 4, 2023As we anticipate heavy rains, customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home.
Read more...about Tips to prevent basement flooding during heavy rains -
Wishing Kingston a safe and healthy Easter weekend
April 4, 2023We’re wishing our community and all our employees good health and wellness this Easter weekend. Customers on Time-of-use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill on Good Friday, April 7.
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April is Dig Safe Month: call or click before you dig!
April 3, 2023Utilities Kingston reminds residents who might be planning to dig anywhere on their property to contact Ontario One Call at least one week before you dig. It’s the law.
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Transgender Day of Visibility is March 31
March 31, 2023The International Transgender Day of Visibility (TDOV) is celebrated each year on March 31.
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Municipal utilities and appliance rental rates are changing Apr. 1
March 29, 2023In March 2023, the natural gas local distribution rates and the appliance rental business were approved by the council of the City of Kingston. Rates are changing April 1.
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The natural gas federal carbon charge is changing, effective April 1
March 29, 2023In 2019, the federal government implemented a carbon pricing program in Ontario. In April 2023, the federal carbon charge for natural gas will increase to 12.54 cents per cubic metre.
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Water heater rentals: rent local and switch today
March 24, 2023Choose the right water heater for your home and get it installed quickly. Utilities Kingston provides honest, expert advice and reliable service. Rent local.
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The ‘Biggest Hour for Earth’ is on Saturday, March 25 at 8:30 PM
March 24, 2023Take part in Earth Hour by learning about our Earth, reconnecting with nature, restoring our planet and inspiring others to care for it.
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March 22 is World Water Day
March 22, 2023Today is World Water Day and the United Nations is urging everyone around the globe to commit to solving the world water and sanitation crisis.
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Council approves budgets, rates for municipal utilities
March 22, 2023On March 21, 2023, the council of the City of Kingston approved the 2023-2024 operating budgets and the 2023-2024 capital budgets for its municipally-owned utilities, which include water, wastewater and natural gas, and an appliance rental business.
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Contractors: register online for Safety Days 2023
March 21, 2023Join the City of Kingston and Utilities Kingston for the award-winning Safety Days and Wellness Fair from March 23-24, 2023, 7:30 a.m. – 4:30 p.m. at Portsmouth Olympic Harbour.
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Planned power outage set for CFB Kingston, and Barriefield Village
March 21, 2023Electricity customers in the CFB Kingston, and Barriefield Village areas will be affected by a planned power outage on Saturday, March 25, as we make electricity system improvements.
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Notice of public drop-in session: Kingston Regional Biosolids & Biogas Facility
March 14, 2023Utilities Kingston invites the public to drop into our main offices at 85 Lappan’s Lane on Tuesday, March 28, 2023, from 4 p.m. to 8 p.m., as we progress on investigating the feasibility of an integrated biosolids and source-separated organics processing facility.
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#EmbraceEquity on International Women's Day 2023
March 7, 2023International Women’s Day (IWD) is for celebrating the achievements of women and calling for gender parity.
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Winter storm warning: prepare with utility information
March 3, 2023Environment Canada has issued a winter storm warning for our area, with total snowfall accumulations of 15 to 25 cm, beginning late this evening through Saturday morning.
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March is Fraud Prevention Month: beware of callers demanding immediate payment for utilities
February 28, 2023March is Fraud Prevention Month and Utilities Kingston is sharing fraud prevention tips to help protect residents and businesses from utility scams.
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Trouble paying your utility bill? We can help
February 27, 2023For customers who are having difficulties paying their utility bills, Utilities Kingston has several ways to help.
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Xylem SmartBall sewer forcemain inspections completed
February 24, 2023Pure Technologies completed live inspections of forcemains for both the Bath Road and Crerar Boulevard Pump Stations, using their SmartBall® technology.
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Help weatherproof your home with our #FloodFacts and Preventative Plumbing Program
February 24, 2023Utilities Kingston’s Flood Facts and Preventative Plumbing Program can help protect local homes against the risk of basement flooding associated with more frequent heavy rain events.
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Utilities Kingston warns customers of phone scam
February 24, 2023Utilities Kingston is warning customers to beware of callers pretending to be from Utilities Kingston and demanding payment for utilities. We're also receiving reports of individuals going door-to-door, in order to market energy rebates.
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2022 annual reports on drinking water quality
February 23, 2023Utilities Kingston has released the 2022 annual reports on drinking water quality.
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February 22 is Pink Shirt Day
February 21, 2023The last Wednesday in February each year is recognized as Pink Shirt Day. Pink Shirt Day creates a more inclusive world by raising awareness for bullying prevention and creating safe environments for children and youth.
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Wishing you a safe and happy Family Day: we are closed Monday
February 14, 2023Customers on Time-of-Use electricity pricing will be charged off-peak prices for the electricity commodity portion of the bill. Our office is closed on Monday, Feb. 20.
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Sewer cross bores: call before clearing a sewer line
February 6, 2023Learn about the risk of sewer cross bores and why you should call for a free sewer safety inspection before you attempt to clear a blocked sewer line.
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Protect your plumbing from freezing during extreme cold
January 31, 2023This coming Thursday night and Friday, temperatures are forecast to be extremely cold, reaching -29 degrees Celsius. Exposed plumbing pipes in exterior walls of your home, unheated basements and crawlspaces could be at risk of freezing. To protect your plumbing from freezing, review these tips.
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Be a community lead testing volunteer
January 31, 2023Utilities Kingston tests the water in Kingston homes and businesses for lead every six months and is currently seeking residents and businesses interested in participating in the regular, voluntary Community Lead Testing Program.
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