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Be wary of door-to-door sales people

Be wary of door-to-door sales people

Utilities Kingston is receiving reports from residents who have been approached by door-to-door water filtration system sales people who are misrepresenting themselves as being from Utilities Kingston or providing other false information.

Utilities Kingston does not sell water filtration systems door-to-door and advises consumers to understand their rights and be wary when dealing with door-to-door sales people. Customers are reminded:

  • Always make sure you get a business card and look at the salesperson’s ID badge first.
  • Ask to see their City-issued license to sell door-to-door in the City of Kingston.
  • Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
  • You do not have to let sales people in your home or even open your door. Remember, you have the right to ask sales people to leave your property. If they don’t, then contact police.
  • The Consumer Protection Act gives you special rights when you buy something in your home (e.g., at your door) that costs more than $50. For example, you have the right to cancel a contract for any reason within a 10 calendar-day cooling-off period, with the exception of water heater contracts for which you have a cooling-off period of 20 days.

Additional information is available from our page on Consumer Awareness.

“Kingston’s water is regularly tested, meets or exceeds quality standards and is completely safe to drink. While installing a home water filtration system remains the choice of the home owner, it is not required,” says Jim Keech, president and CEO for Utilities Kingston.

Have you been approached by a door-to-door salesperson who concerned you? Contact 613-546-0000 to let Utilities Kingston know.