Utilities Kingston is receiving reports from concerned residents who have been approached by sales people, attempting to gain access to homes in order to replace electric thermostats with smart thermostats.

Utilities Kingston advises consumers to understand their rights and be wary when dealing with door-to-door sales people. Customers are reminded:

• Always make sure you get a business card and look at the salesperson’s ID badge first.
• Ask to see their City-issued license to sell door-to-door in the City of Kingston.
• Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
• You do not have to let sales people in your home or even open your door.
• Remember, you have the right to ask sales people to leave your property. If they don’t, then contact police.
• The Consumer Protection Act gives you special rights when you buy something in your home (e.g., at your door) that costs more than $50. For example, you have the right to cancel a contract for any reason within a 10 calendar-day cooling-off period.

Additional information is available from our page on Consumer Awareness.

Have you been approached by a door-to-door salesperson who concerned you? Contact 613-546-0000 to let Utilities Kingston know.