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Phone survey invites input on customer satisfaction

Phone survey invites input on customer satisfaction

Over the next month,  Utilities Kingston will be calling customers to conduct a satisfaction survey.

The phone calls will start tomorrow and we want people to know these phone calls and questions are legitimate and authorized.

“It’s important to check in with the people we provide services to. We’ve been serving Kingstonians for over 150 years and take our customer relationships very seriously. Please share your opinions to help us continually improve our services, as we advance Kingston’s unique multi-utility model to benefit our customers and build better communities,” says Jim Keech, president and CEO of Utilities Kingston.

We have contracted UtilityPULSE, an opinion research firm, to call 400 of its 28,000 customers in central Kingston and ask a few questions about its electrical services. When they call, UtilityPULSE will ask to speak to the person who looks after the household’s electrical bill and then proceed with the survey, which takes less than 15 minutes. Customers will not be asked for account, financial or other personal information.

We are one of many electric utilities in Ontario now conducting customer satisfaction surveys, as required by the Ontario Energy Board.

Questions or concerns about the survey can be directed to customer service at 613-546-0000.