Utilities Kingston is warning customers to beware of callers demanding an in-home inspection of their rental water heater. Several of our customers have reported this activity today.

Customers are reportedly receiving phone calls from individuals using a Toronto area phone number. Those contacted are being told their water heater needs to be inspected for insurance reasons. These individuals may also falsely represent themselves as being affiliated with Utilities Kingston to gain access to customers’ homes.

We wish to assure our customers that:

• We are not affiliated with these companies and are not partnering with them.
• We are committed to providing efficient and reliable water heater rentals.
• Our water heaters meet safety standards and regulations. 

If you receive a suspicious call or visit to your home:

• Remember, you have the right to ask people to leave your property. If they don’t, then contact police.
• If you receive a suspicious call:
  • Do not provide any personal information including Utilities Kingston or credit card account numbers.
  • Collect any information possible about the caller.
  • Contact Utilities Kingston customer service at 613-546-0000 during regular business hours, Monday-Friday 8AM–5 PM, to report the incident.
• If you become a victim of fraud through monetary loss, call Kingston Police at 613-549-4660.

Get more information on consumer awareness.