Customers have recently reported incidents in which individuals impersonate Kingston Hydro employees and encourage homeowners to upgrade their electrical panels. This is a scam. 

Scammers may use high-pressure tactics, claim urgent safety concerns, or suggest that upgrades are required immediately. In some cases, they may request personal information or try to arrange unnecessary work. 

Know how we operate 

Utilities Kingston operates Kingston Hydro’s electricity distribution system in Central Kingston. Our employees do not conduct unsolicited door-to-door sales for electrical panel upgrades or pressure customers into making immediate decisions about electrical work.  

If work is required on your property, customers are contacted in advance through official communication channels and employees visiting your property will be properly identified. 

If something feels off, contact us directly 

If someone visits your home or calls claiming to represent Kingston Hydro or Utilities Kingston and you are unsure if the interaction is legitimate, do not share personal or financial information. Instead, contact our customer service team directly at 613-546-1181 to verify the request. 

What can you do? 

• Ask to see identification before allowing anyone onto your property.  

• Never share account information, banking details, or credit card numbers with unexpected visitors or callers.  

• Be cautious of urgent demands or pressure to make immediate decisions.  

• Report suspicious incidents to the Canadian Anti-Fraud Centre at 1-888-495-8501.  

Staying informed and cautious can help protect you and your family from scams. For more information and fraud prevention tips, visit the Canadian Anti-Fraud Centre.